Terms & Conditions
Acceptance of termsThese terms and conditions govern all supply of goods and services ("products") by Maisey Road Limited ("Maisey Road", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.maiseyroad.co.nz ("the website", "our website"). They are effective from 1 January 2018.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from our online shop you must be 18 years of age or over.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and supplyAll orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
Delivery and delivery chargesPrices for goods and services stated on our website are exclusive of any applicable delivery charges.
We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
PricingAll prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
Payment optionsWe accept the following credit cards:
Visa, MasterCard and American Express
We also accept payment from your PayPal account if you have one.
Credit Card SecurityAll payments can be processed via Direct Banking, Stripe or PayPal's secure payments system to ensure high levels of payment security. For Stripe and PayPal, the payments are subject to their terms and conditions.
Click here to for PayPal's terms.
Click here for Stripe's terms.
Shipping and deliveryAll orders will be shipped within 48 hours (2-working days).
We track and send our parcels with GoSweetSpot within New Zealand. At this time, we do not offer delivery outside of New Zealand but please contact us if you do require this service and we will calculate shipping for you.
Shipping is free within New Zealand for all orders over $150 (before shipping costs). For orders less than $150, a shipping fee will be automatically calculated in your cart after your purchase and will vary depending on your location (Rural deliveries incur extra charge).
DELIVERY TIMES ESTIMATE:
+ Nation wide: 3-5 working days
+ Rural: 4-8 working days
+ We are unable to change your delivery address once your order has been submitted
+ We only ship to one address per order
+ We do not ship during weekends and public holidays
+ Maisey Road is not responsible for delivery delays caused by the courier
+ We do not deliver to PO Boxes
+ Rural deliveries incur extra charge
If for any reason you need an order quickly, please email email@example.com.
Returns7 DAYS TO RETURN
If the item(s) purchased does not fit, we are happy to exchange (within the limits of our stock) or offer a store credit. Please not that this does not apply to sales items. The item(s) purchased should be returned to Maisey Road within 7 days from date of receipt. Maisey Road reserves the right to reject returns outside of the 7 day return period.
Your item must be clean, in its original packaging, in an unused condition and with all original tags attached. Merchandise that has been worn, used, dirtied or altered in any way will not be accepted for exchange. Maisey Road reserves the right to reject returned items which are not in the conditions mentionned.
Please note that we do not offer returns or exchange on sale items.
HOW TO RETURN
+ Please e-mail firstname.lastname@example.org to request a return authorization.
+ Make sure you fill in the Maisey Road return form and attach it with your returned item. Please also provide a copy of your invoice.
WHAT HAPPENS NEXT?
+ Once your return is received and reviewed, we will send you an email notifying you that we have received your returned item. We will also advise if your claim is successful. If your claim is successful, we will then process your exchange (within the limits of our stock) or issue a store credit, valid 3 months as from the day of purchase.
+ Returns of exchange items can take 5 to 10 business days from the date of the receipt of your returned item by Maisey Road.
WHAT IS THE RETURN ADRESS
All returned items must be returned to:
Maisey Road Ltd
353 Maisey Road
RETURN SHIPPING FEE
You will be responsible for paying your own shipping costs for returning an item for exchange or store credit. Shipping costs are non-refundable.
If the item(s) is/are faulty or an error has been made with the packaging of your order, Maisey Road will fully refund the original shipping fee.
We will refund all items that present a manufacturer defect and we will cover the costs of return shipping.
Your item must be in its original packaging and in an unused condition and with all original tags attached. Merchandise that has been worn, used, dirtied or altered in any way will not be accepted for refund. Maisey Road reserves the right to reject returned items which are not in the conditions stated above.
All items must be returned within 7 days from the day of receipt. Maisey Road reserves the right to reject returns outside of the 7 day return period.
You will usually be refunded within 10 working days after your return is approved. A confirmation email will be sent to you once your return has been confirmed and when you are refunded.
Note that refunds can sometimes take longer than 10 days to appear on your statement because of the processing time for credit cards and transfers.
Please note that we do not offer returns on sale items.
Liability LimitationWhere you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdictionUnless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our website. Where you choose not to enable cookies from our website, some functionality(ies) may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
General ConditionsWe reserve the right to change these terms and conditions from time to time. The latest version of all terms and conditions will be available on our website at www.maiseyroad.co.nz.
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.